Endline Impact Evaluation Report of Governance, Accountability, Participation and Performance (GAPP): SMS for Better Service Provision in Uganda


This evaluation of the U-Bridge activity in Uganda’s northwest Arua District is intended to contribute to a growing body of academic and policy research exploring whether the rapid penetration of mobile technology in lowincome countries can be harnessed to improve governance outcomes. Against a background of weak existing channels of political communication, this evaluation seeks to determine if technological innovations that reduce the costs of access to public officials improve political communication, citizen voice, and ultimately citizen welfare.